Professional Services, Enhanced: How Adio Streamlines Litigation with Everlaw
Generative AI helps legal teams surface insights from massive datasets faster — but its impact goes beyond that, reshaping how service providers collaborate with clients and deliver value.
For litigation support company Adio, Everlaw enables closer, more strategic partnerships, says Managing Director Ben Kennedy.
Based in Australia, Adio provides ediscovery and trial solutions to law firms and corporate legal departments across investigations, complex discovery matters, and industries such as insurance, construction, and regulator requests. And it has been committed to exploring the potential of AI.
“We’re very familiar with AI workflows,” Kennedy says. “Bringing clients along with us and exploring this technology is something that we felt was an imperative. We’ve seen this technology in other industries, and we really wanted to evaluate how it would impact the way that we and our clients work.”
Kennedy, who has spent nearly 25 years in the litigation support space and 14 working with Everlaw, says the company’s exclusive focus on the platform allows it to respond quickly to client needs and maximize the impact of advanced AI tools.
“We specialize only in offering Everlaw,” he says. “That gives us a service advantage in getting the most out of the platform across all types of matters.”
An Intuitive GenAI Tool to Deliver Value Faster
Adio’s embrace of emerging technologies definitely applies to EverlawAI Deep Dive. Kennedy says Deep Dive is a major boost for discovery at all levels of complexity. Legal teams are excited to use it, finding that they can get to critical documents in large data sets much faster.
Adoption is much easier with Deep Dive, which lets teams ask natural-language questions about their case data, then review citations for direct verification. And a faster learning curve means that results, and efficiencies, are realized sooner.
“There’s immense value in using Everlaw and the Deep Dive feature,” Kennedy says. “We’ve calculated savings of many hours per search in preparing and reviewing search results.”
The beauty of Deep Dive’s capabilities is that there is value to be found across the case lifecycle.
“From the outset during discovery or an investigation, Deep Dive can help you understand your case better and give you some direction,” Kennedy says.
It also helps closer to trial and in between. “We’ve seen Deep Dive used at the later stages of a case, where senior lawyers or barristers are asking new questions about particular themes within the dataset, and we’re able to answer those questions more quickly than we could in the past.”
Built-In Structural Safeguards Boost Confidence
Speed and usability are important, but quality matters as well. Legal professionals remain concerned about the reliability of AI outputs. Kennedy says Everlaw’s rigorous approach to security and validation helps Adio put minds at ease.
Deep Dive is designed with strict security and privacy safeguards, ensuring no client data is stored or retained by the language model. Everlaw also emphasizes accuracy and transparency, providing citation-backed answers and admitting when sufficient information isn’t available.
Adio doubles down on that, putting the human in the loop to help review outputs.
“We put a really robust process in place around checking how the searches are constructed, where they are getting the intended result, and being clear on when they’re not getting the intended result,” he says. “Everlaw does a great job of presenting results within the document itself. The words that are used are important. We help to validate that the prompts or questions are getting the results that they need to get.”
Adio + Everlaw: Better for Business
Everlaw’s commitment to supporting the broader Australian legal market is a primary driver of their joint success. By having a partner that is responsive to requests, Adio can step in and support clients at the moment services are required, ensuring they are always better off.
It’s also a path to success for Adio as a business. Partnering with Evelaw has helped Adio deepen client relationships, Kennedy says.
“Deep Dive is enabling us to work more closely with our clients,” he says. “It allows us to understand the client’s questions about their data, their focus, and provide them a mechanism for either getting those answers themselves or helping to bring the documents of interest up to the fore for them to evaluate.”
Moreover, the everlaw partnership has helped Adio win new business.
“Everlaw has been very supportive to the Adio business. They’ve introduced us to numerous new clients and identified where a service provider can really make a difference to the law firm,” Kennedy says. “We value that partnership.”
