We are seeking a Senior Billing Analyst to join our Revenue Accounting Team, reporting to the Revenue Accounting Manager. This role will manage end-to-end billing processes, ensuring accurate and timely customer billing and providing clean data for revenue recognition processes. Initially, you’ll support the implementation of our new billing system and Q2C project while maintaining the current billing system, before transitioning to full ownership of ongoing billing operations.You'll work closely with our Revenue Accounting Manager and Director of Revenue Accounting to optimize billing processes and support the broader finance function.

As the Senior Billing Analyst, you will be responsible for maintaining billing accuracy and efficiency across our customer base while supporting critical system implementations. You are detail-oriented, process-driven, and passionate about creating streamlined billing operations that enhance both internal processes and customer experience.

The ideal candidate will have strong experience in SaaS billing operations, system implementations, and cross-functional collaboration. They should be comfortable managing complex billing scenarios and working with multiple stakeholders to resolve billing issues quickly and effectively. This position offers significant growth potential for someone who thrives in building and optimizing billing processes in a fast-paced SaaS environment.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. 
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you'll...

• Own end-to-end billing operations including invoice generation, billing schedules, and customer billing inquiries
• Manage complex SaaS billing scenarios including usage-based billing, multi-year contracts, contract amendments, proration calculations, and billing adjustments
• Develop and maintain standard operating procedures, billing controls, and process documentation
• Ensure billing data accuracy and completeness for downstream revenue accounting processes
• Handle billing dispute resolution and work with Customer Success on billing-related customer issues
• Process billing credits and support collections team as appropriate
• Support billing system implementation by providing billing expertise, process requirements, and testing support
• Partner with Revenue Accounting team to support month-end close processes
• Assist with external audits by providing billing documentation and process walkthroughs

About you

• 4-6 years of experience in billing operations, with at least 2 years in SaaS or subscription-based businesses
• Bachelor's degree in Accounting, Finance, Business, or related field

Pluses 

• Solid understanding of SaaS business models, subscription billing, and revenue recognition basics
• Strong experience with billing systems implementation 
• Advanced Excel skills and experience with data analysis and reporting
• Experience with Salesforce and NetSuite preferred
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication skills for customer interactions and cross-functional collaboration
• Experience with usage-based or consumption billing models
• Background in high-growth SaaS environments
• Familiarity with ASC 606 revenue recognition principles
• Previous experience supporting external financial audits

Benefits

• The expected salary range for this role is between $111,000 - $140,000. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”