Succeed with Everlaw
Advanced ediscovery meets unparalleled customer service, at no extra cost.
Everlaw Puts the Customer First
Everlaw puts the customer first – in both the products we build and the service we deliver. Unlike the competition, Everlaw provides technical support free of charge, ensuring that customers can maximize their productivity and their return on investment. From complex data migrations to remote team-training sessions, the Everlaw team of product experts, savvy data wizards, and seasoned lawyers are there for your team every step of the way.
Welcome Aboard!
Migration and Onboarding
Learn and Become an Expert
Learn the ins and outs of Everlaw in one of our free live user training sessions. Attend a recurring, standing training session or schedule an on-demand session. Our interactive sessions make it simple to get answers to every question.
Education and Training
Let’s Stay in Touch!
Our free, world-class support can be reached by phone, email, or from directly within the Everlaw platform. Our team of experts delivers complimentary technical support and regularly conducts user research to ensure that we maintain a personalized approach to meet your goals. We’re available:
Monday – Friday from 1am – 10pm PST | 9am – 6am (+1 day) GMT
(via phone, support tickets, in-platform)
Saturday & Sunday from 6am – 10pm PST | 2pm – 6am (+1 day) GMT
(via support tickets and in-platform)
Have a question? Submit a request or call 1‑844‑EVERLAW to reach our support team.
Technical Support
Grow with Us
Our specialized customer success team is dedicated to providing strategic, consultative, and best-practice guidance to ensure that our customers realize their return on investment.
Ongoing Success
Everlaw shines over its competitors in every way. The platform gives you all of the freedom and flexibility to create your own codes, run your own productions and manage your organization without having to call in support requests which end up costing more $$. But, when/if you do need help, Everlaw support is OUTSTANDING – and it’s included in your fees! That team bends over backwards for you even at 4:45pm on a Friday.”
– Jennifer T
I really like the thorough answers from support, that not only answer your question, but give you other options to think about that usually ends up being the better way to approach the issue.”
– Attorney, AmLaw 100 Firm
I love the look of Everlaw; very organized and simple to use. Also, the customer service is the best we’ve experienced in the e-discovery vendor world. Lastly, the costs are easy to justify to our executive team.”
– Administrator in Legal Services, Enterprise
The UI is simple, and the training is free. I like that you pay by peak data storage volume rather than by volume of data processed. It allows you to truly take advantage of the AI to cull and then remove the unnecessary files. There’s no need to trim before loading your data, e.g., no keyword searching of email archives–just load the whole thing.”
– Seth O, Associate
Everlaw is designed to be used by new users and power users alike. I absolutely love the knowledgeable customer support reps. ”
– Russ B, Mid-Market Law Firm
The help team has been amazing and have actively attempted to solve any issue or question I have asked. I appreciate the follow up I receive from them afterwards and the ongoing assistance they provide me.”
– Megan S, Mid-Market Law Firm
The Everlaw Difference
We pride ourselves in building elegant solutions and offering transparent pricing. The Everlaw experience includes an integrated platform, seamless onboarding, and unparalleled support – all at no extra charge.
Competitors | ||
|---|---|---|
| Data migration assistance | Included | Extra Charge |
| Kickoff call and personalized onboarding | Included | Extra Charge |
| Assistance in ESI protocol review | Included | Extra Charge |
| Live training sessions | Included | Extra Charge |
| Extensive knowledge base | Included | Included |
| Customer support | Included | Extra Charge |
| Unlimited users | Included | Extra Charge |